- Time of issue:2020-08-19 00:00:00
I. pre-sale service:
The company strictly requires every employee to achieve the top combination of technology and sales services, so that every communication user has a service experience.
1. Conduct in-depth communication and communication on product technology before purchasing, and provide reasonable solutions.
2. When selecting models, consider whether the cost is minimized, the efficiency of performance mines is maximized, and the cost performance of products is considered.
3. When it fails to meet the industrial and mining requirements, arrange designers to make reasonable improvement according to the special requirements of customers.
4. Proactively provide drawings and pictures of each product during technical communication, so as to facilitate users' cognition and approval.
5. Inform users of product delivery period, warranty period, tax rate, transportation mode, installation and after-sales service before purchasing.
Ii. In-sale service:
· respect every user and provide users with a relaxed and pleasant overall value service.
· cost performance comparison: compared with price, quality and service, maximizing efficiency and achieving higher cost performance.
· confirm product model, caliber, medium, temperature, quantity and other technical parameters before purchasing.
· during production, relevant technical personnel can come to our company for product supervision and inspection.
· provide product information on time and accurately, so that users can get first-hand time and information control.
· after signing the contract, deliver the goods on time with quality and quantity guaranteed according to the contract, and provide a complete service system.
Iii. After-sales service:
· provide product qualification certificate, inspection report, signage, warranty, installation instructions, delivery list, VAT invoice, etc., as required by the contract.
· timely and effectively provide 12-month product warranty service and lifelong free consulting service.
· the product installation and commissioning company may arrange professional technical personnel to provide on-site guidance or telephone guidance for installation.
· sales personnel and technical leaders shall track product performance during use.
· keep and record each data information, and keep user information strictly confidential.
Iv. Warranty for repair and replacement:
· when receiving the feedback of quality information, I will put forward the treatment Suggestions within 24 hours and arrive at the site within 100 hours for treatment.
· under normal conditions of storage, transportation, installation, maintenance and use, if the product cannot be used normally due to quality problems, repair, replacement, return and package loss shall be provided.
· first-class service casts a first-class enterprise, which enables users to have no worries about the future and no service is better than the service concept, so that users can truly experience the value system of the valve company.
Scan the QR code to read on your phone
Address: no. 66 jinhua road, shangjie valve industrial park, zhengzhou city, henan province